CS Technical FAQ

The CS Test network is being replaced by the Campus wireless network ("UCSB Wireless Web"). To access the Campus Wireless network follow these steps:

1. Join “UCSB Wireless Web” network
2. Open up an Internet browser and go to any webpage (you will be redirected to a log-in page)
3. Enter your UCSBNetID and password

Limitations

Usage: The UCSB Wireless Network is, like all other UCSB data networks, for authorized use only and you must abide by all applicable policies and laws.

Network Restrictions: The wireless network blocks port 25 (SMTP), please use either web-based email or configure your email client to use port 587 when sending mail. The network also blocks communications between individual wireless client. Finally, some service providers may block traffic originating from the UCSB Wireless Network.

Timeouts: Your wireless session will timeout when your computer goes to sleep or after 4 hours. Once timed-out you will need to reauthenticate in order to continue using the network.

Common Problems

Forgot UCSBNetID and/or password: For students the UCSBNetID and password are the same as your Umail username (i.e. username@umail.ucsb.edu) and password. You can reset your password at the Umail site located here: https://secureweb.umail.ucsb.edu/identity/ For Faculty, your UCSBNetID and password is the same as your STAR login.

I don't have a UCSBNetID: All students, staff (including paid researchers), and faculty should have UCSBNetID's, however guests do not. If you are a faculty or staff member and you do not have a UCSBNetID, visit https://my.sa.ucsb.edu/U-reset/AccountManagement.aspx and request one. Students (including Extension students) without a UCSBNetID should create one one the Umail website here: https://secureweb.umail.ucsb.edu/identity/.

Guests require a temporary username and password that can be used thought their stay. To get guest access please have a Computer Science Faculty member forward the following information about yourself to support@cs.ucsb.edu:

1. full name (first, middle, last)
2. phone number (cell phone preferred)
3. local mailing address
4. permanent mailing address
5. start date of visit (when wireless access will be granted)
6. end date of visit (when access will be revoked)

I can't login: First, be sure you are entering your username and password correctly. Second, make sure you are entering your username and password correctly. If you are positive that you have entered your username and password correctly, try one more time.

If this does not work, make sure that you are logging into the correct webpage. The correct webpage should read, "Welcome to the UCSB Data Network" and contain information about the login process and conditions of use. If you do not see this page and instead are presented with one that reads, "Welcome to the Cisco wireless network." Then you are at the wrong webpage. Make sure that you have javascript enabled and try again.