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<title>CS Technical FAQ - The five questions posted most recently:</title>
<description>Computer Science Technical Frequently Asked Questions</description>
<link>http://www.cs.ucsb.edu/department/tech_support/faq</link>	<item>
		<title><![CDATA[Using Canon ScanFront 220]]></title>
		<description><![CDATA[<!--
@page { size: 8.5in 11in; margin: 0.79in }
P { margin-bottom: 0.08in }
-->
<p style="margin-bottom: 0in">
<br />
</p>
<ol>
	<li>
	<p style="margin-bottom: 0in">
	Load document(s) to be scanned
	face down in tray.
	</p>
	</li>
	<li>
	<p style="margin-bottom: 0in">
	Insert USB thumb drive into
	attached USB cable.
	</p>
	</li>
	<li>
	<p style="margin-bottom: 0in">
	After a second or two, the &#39;USB
	memory&#39; icon will no longer be grayed out.
	</p>
	</li>
	<li>
	<p style="margin-bottom: 0in">
	Press the &#39;USB memory&#39; icon to
	proceed to the next screen.
	</p>
	</li>
	<li>
	<p style="margin-bottom: 0in">
	Press the &#39;Downward&#39; button
	followed by the &#39;Next&#39; button.
	</p>
	</li>
	<li>
	<p style="margin-bottom: 0in">
	Choose the &#39;File Format&#39; (TIFF,
	PDF or JPEG) and set appropriate Scan Settings.
	</p>
	</li>
	<li>
	<p style="margin-bottom: 0in">
	Press &#39;Start&#39; to start scanning.
	</p>
	</li>
	<li>
	<p style="margin-bottom: 0in">
	In the &#39;Confirmation&#39; box, choose
	&#39;Continue&#39; to scan additional pages into the current document, or
	press &#39;Complete&#39; followed by &#39;Send&#39; if you are finished.
	</p>
	</li>
	<li>
	<p style="margin-bottom: 0in">
	Press &#39;OK&#39; in the &#39;Address
	conformation&#39; dialog box to save the file to your USB drive.
	</p>
	</li>
	<li>
	<p style="margin-bottom: 0in">
	When the copy process is finished,
	the original screen appears and you may remove your USB drive.
	</p>
	</li>
</ol>
<p style="margin-bottom: 0in">
 
</p>
]]></description>
		<link>http://www.cs.ucsb.edu/department/tech_support/faq/content/14/58/en/using-canon-scanfront-220.html</link>
		<pubDate>Fri, 21 Mar 2008 00:23:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Why am I getting an error that Firefox is already running?]]></title>
		<description><![CDATA[
<p>This happens when Firefox has crashed or has not shut down properly (i.e. logging out before closing your browser).</p><p>You need to delete the lock files in order to run Firefox. These files are normally removed when Firefox closes. However, when the browser fails to shut down properly, they need to be manually deleted.<br />
</p><p>The lock files are stored in your .mozilla directory with your profile data. There are usually two lock files named lock and .parentlock.</p><p>To find the lock files, run these commands from your home directory:</p><p>cd .mozilla</p><p>find . -name *lock</p><p><br />Once you delete these lock files, you will be able to run Firefox.</p><p />]]></description>
		<link>http://www.cs.ucsb.edu/department/tech_support/faq/content/5/57/en/why-am-i-getting-an-error-that-firefox-is-already-running.html</link>
		<pubDate>Fri, 01 Feb 2008 19:49:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[How can I filter spam?]]></title>
		<description><![CDATA[
<b>Introduction to SpamAssassin:</b><br /><p>SpamAssassin is a filter for examining and testing email messages for SPAM content.
It will then give each message a score. Messages with a "high" score
will be moved to a file in your home directory titled "probably-spam" 
</p>

<p>
When using this filter keep the following things in mind:
</p>

<p>
1) Good messages will sometimes be scored as SPAM.<br />
   Some legitimate mail will always end up moved into "probably-spam",
so periodically you will need to look in "probably-spam" and do some
housekeeping.
</p>

<p>
2) SPAM messages will somtetimes end up in your INBOX.<br />
   The rules and heuristics used to guess at a message being SPAM will
never substitute for human filtering, so the filter will get
occasionally tricked. If this happens often for your mix of messages,
send <a href="mailto:support@cs.ucsb.edu">&lt;support@cs.ucsb.edu&gt;</a> a note and we can tune your filtering to your personal
situation.
</p><b>How to enable SpamAssassin filtering:</b>



<p>
This filter will run through all your newly received mail before you read it with a mail reader. 
 So, it applies to all computer platforms: UNIX/Linux, Windows, MacOS, etc.
</p>



<p>
a) Create a file in your HOME directory and name it ".procmailrc"</p><p>b) Cut and paste the text below into this file. 
(Current procmail users: prepend these rules to your existing .procmailrc)<br /><font face="courier new, courier, monospace"></font></p><p><font size="2" face="courier new, courier, monospace"># SpamAssassin sample procmailrc<br /><br /># INSTRUCTIONS:<br />#  a) Place a copy of this file in your HOME directory<br />#  b) Rename it .procmailrc<br />#  b.1) (procmail users: prepend the below rules, starting at BEGIN, to your existing procmailrc) <br />#  c) Enable PROCMAIL filtering by updating your .forward file<br />#      .forward example:<br />#                 "| procmail"<br />#<br />#  d) Questions send to support@cs.ucsb.edu<br /><br /># SUMMARY:  Run all messages smaller than 250KB through SpamAssassin<br /># (spamc) one at a time<br /># Adapted from: [http://spamassassin.org/dist/procmailrc.example]<br />#<br /># Revision:<br />#                 1.0 -- A. Boschke<br /><br /># --BEGIN-- <br /><br /># Run spamc through monty.cs.ucsb.edu<br />:0fw: spamassassin.lock<br />* &lt; 256000<br />| spamc -d  monty<br /><br /># All mail tagged as spam (eg. with a score higher than the set threshold)<br /># is moved to "probably-spam".<br />:0:<br />* ^X-Spam-Status: Yes<br />probably-spam<br /><br /># Work around procmail bug: any output on stderr will cause the "F" in "From"<br /># to be dropped.  This will re-add it.<br />:0<br />* ^^rom[ ]<br />{<br />  LOG="*** Dropped F off From_ header! Fixing up. "<br />  <br />  :0 fhw<br />  | sed -e '1s/^/F/'<br />}<br /><br /># --END--</font></p><p><br /> 
</p>



<p>
c) Enable PROCMAIL filtering by updating your .forward file.
</p>



<p>
.forward example:</p><p><font face="courier new, courier, monospace"># Use PROCMAIL<br />"| procmail"</font></p><p>



</p><p>
d) Questions, please send to <a href="mailto:support@cs.ucsb.edu">support@cs.ucsb.edu</a></p>]]></description>
		<link>http://www.cs.ucsb.edu/department/tech_support/faq/content/2/47/en/how-can-i-filter-spam.html</link>
		<pubDate>Thu, 24 Jan 2008 17:44:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Software Available Through MSDN-AA]]></title>
		<description><![CDATA[
<a href="#Q1"></a><p>
<a href="#Q1">What is the MSDN Academic Alliance?</a>

<a href="#Q2"><br />Who is eligible to download software through the MSDN-AA?</a><a href="#Q1"></a><br />

<a href="#Q3">What products and services are included in the MSDN-AA membership?</a><br />

<a href="#Q4">Does the membership include Office and FrontPage?</a><br />

<a href="#Q5">Where can I get this software?</a><br />

<a href="#Q6">Where can I get help with / more information about MSDN-AA?</a><br />

</p><p><a name="Q1"><h3>What is the MSDN Academic Alliance?</h3></a>

</p><p>
The MSDN Academic Alliance is an annual membership program for the Computer Science department.  As a member, the department receives an MSDNAA subscription that Microsoft platform, servers, and developer tools software. This software may be installed on any number of departmental lab machines. The software must be used for instructional and research purposes, it may not be used to run the infrastructure of the department. In addition, the department"s faculty and students may check-out or download the software to install on their personal computers.

</p><p>The program has two primary goals: 1) to make it easier and less expensive for you to obtain Microsoft developer tools, platforms, and servers for instructional and research purposes and 2) to build a community of instructors who can share curriculum and other learning resources to support the use of these technologies.</p><p><a name="Q1">

</a></p><h3><a name="Q2">Who is eligible to download software through the MSDN-AA?</a></h3>

<p /><p>The Computer Science department's MSDN-AA contract covers the following people:</p><ul><li>Undergraduates majoring in Computer Science</li></ul><ul><li>Graduate students in the Computer Science program</li></ul><ul><li>Computer Science faculty members</li></ul><p>

</p><p>If you are not in one of these groups, don't despair. Contact your department to find out if they have their own MSDN-AA contract and if you are eligible to use it.</p>

<p><a name="Q3"><h3>What products and services are included in the MSDNAA membership?</h3></a>

</p><ul>
<li>Visual Studio .NET Professional (including Student and Faculty Tools)
</li><li>Windows XP, Windows 2000, and other Microsoft operating systems
</li><li>.NET Enterprise Servers: Windows servers, SQL Server, Exchange Server, Commerce Server, BizTalk Server, Host Integration Server, Systems Management Server, Sharepoint Portal Server, and several others
</li><li>Microsoft Project Professional
</li><li>Microsoft Visio Professional
</li><li>MSDN Library (updated quarterly), documentation, technical articles, and code samples
</li><li>Software development kits (SDKs), betas, new releases, and updates
</li><li>Development tools for Windows CE
</li></ul>

<p><a name="Q4"><h3>Does the membership include Office and FrontPage?</h3></a> 

</p><p>No, the membership does not include Office or FrontPage. The focus of the MSDN Academic Alliance is on providing departments, faculty, and students with the tools necessary for specialized research and study in software development and testing. Thus, Microsoft provides products and technologies such as Windows XP, Visual Studio .NET, SQL Server, and Platform SDK.

</p><p>Office and FrontPage are not in line with these specific goals, since the program is primarily focused on high-end technologies rather than basic web design and consumer applications. Note: the MSDN Library does include developer documentation for Office.

</p><p>The department has entered into the UC MCCA agreement with Microsoft. Our agreement covers Office (all versions, including Mac) for the faculty, lecturers, and staff.  Unfortunately, we could not cover the Graduate students or researchers as this proved cost-prohibitive.  People not covered by the MCCA agreement may obtain Office and other products at academic discounts through either the Campus Bookstore or
<a href="http://software-depot.ic.ucsb.edu">Software Depot</a>. 

</p><p><a name="Q5"><h3>Where can I get this software?</h3></a> 

</p><p>All software is available through the MSDN-AA website.  The URL is:
<a href="https://msdn07.e-academy.com/ucsb_cs/">
https://msdn07.e-academy.com/ucsb_cs/</a>.  The MSDN-AA site offers two options for obtaining software:<br />
1) direct download<br />
2) postal delivery (fees may apply)

</p><p><a name="Q6"><h3>Where can I get help / more information about MSDN-AA?</h3></a>

</p><p>
Please read the 
<a href="http://msdn07.e-academy.com/ucsb_cs/index.cfm?loc=support/sup_FAQ/sup_FAQ&parentID=17&CFID=654943&CFTOKEN=39458773">
MSDN-AA FAQ</a> before contacting either MDSN-AA support or <a href="mailto:support@cs.ucsb.edu">CS Support</a>.  Additional information about the MSDN-AA program can be found at their website: 

<a href="http://www.msdnaa.net/">
http://www.msdnaa.net/</a>.</p>]]></description>
		<link>http://www.cs.ucsb.edu/department/tech_support/faq/content/5/5/en/software-available-through-msdn_aa.html</link>
		<pubDate>Wed, 16 Jan 2008 19:56:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[What happens to my CS email after I graduate?]]></title>
		<description><![CDATA[
<p>Your Computer Science account is not kept indefinitely. It will be deleted upon its expiration date which for students is usually their expected graduation date. Also, once your account expires email to your CS address will stop.</p><p>Limited forwarding can be set up upon request by emailing support@cs.ucsb.edu. Note: Graduates of the Computer Science MS or PhD program are allowed forwarding for one year after account expiration. Graduates of the Computer Science undergraduate program are allowed forwarding for six months after account expiration.</p><p>However, the College of Engineering provides email forwarding for all UCSB CoE graduates. See their <a href="http://www.engineering.ucsb.edu/eci/ecifaq/index.php?expand=153'" title="CoE Forwarding Information">FAQ</a> for details.</p><p>Graduates of the Computer Science MS or PhD program are also eligible for a CS alumni account. Information about how to obtain an alumni account can be found <a href="http://alumni.cs.ucsb.edu/help" title="CS Alumni Information">here</a>.</p><p>Note: Both the CoE email forwarding and the CS alumni account will provide different email addresses than that of your current CS account.</p><p>For example: <br /><br />CoE:          &lt;account@alumni.engr.ucsb.edu&gt;<br />CS Alumni: &lt;account@alumni.cs.ucsb.edu&gt;</p>]]></description>
		<link>http://www.cs.ucsb.edu/department/tech_support/faq/content/2/44/en/what-happens-to-my-cs-email-after-i-graduate.html</link>
		<pubDate>Tue, 18 Dec 2007 17:25:00 GMT</pubDate>
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